KAYOU

Privacy Policy

Last Updated: September 8, 2026

 

This Privacy Policy describes how KAYOU B.V. ("KAYOU," "we," "us," or "our") collects, uses, discloses, and protects your personal data when you visit our website or communicate with us. This policy applies to visitors and users residing in the European Economic Area (EEA)—including Germany, France, Spain, and Italy—and the United Kingdom (UK).

 

1. Data Controller

KAYOU B.V. is the data controller responsible for the processing of your personal data under the EU General Data Protection Regulation (EU GDPR) and the UK GDPR.

  • Company Name: KAYOU B.V.
  • Registered Address: Jollemanhof 26, 1019GW Amsterdam, Netherlands
  • Registration Number (KvK): 42046880
  • Contact Email: emea.cs@kayouofficial.com

2. Personal Data We Collect

We collect data to provide, optimize, and secure our online presence. Depending on how you interact with our website, we process:

  • Contact and Communication Data: Name, email address, and any content included when you reach out to us via email or contact forms.
  • Technical and Usage Data: IP address, browser type and version, time zone setting, operating system, referring URL, pages visited, and timestamps.

3. Legal Bases and Purposes of Processing

We process your personal data in accordance with Article 6 of the EU/UK GDPR based on the following legal grounds:

  • Website Delivery and Security: To display our website correctly and ensure system stability and security. Legal Basis: Legitimate Interest (Art. 6(1)(f) GDPR).
  • Handling Inquiries: To respond to customer or business inquiries sent to our contact email. Legal Basis: Pre-contractual measures or Legitimate Interest (Art. 6(1)(b)/(f) GDPR).
  • Website Analytics: To analyze website traffic, user interaction, and usage trends using Google Analytics. Legal Basis: Consent (Art. 6(1)(a) GDPR).

4. Third-Party Services and Analytics

  • Google Analytics: We use Google Analytics, a web analytics service provided by Google LLC / Google Ireland Limited. Google Analytics uses cookies to collect statistical information regarding how visitors use the website. IP anonymization is enabled on our website. Data collected by Google Analytics is used in an aggregated manner to evaluate site usage. You can prevent or opt out of Google Analytics collecting your data by downloading and installing the Google Analytics Opt-out Browser Add-on.

5. International Data Transfers

Our website servers are located in Singapore. Transmitting data from the EEA or the UK to Singapore constitutes an international data transfer to a third country outside the EU/UK.

 

To safeguard your personal data during international transfers, KAYOU B.V. relies on legal transfer mechanisms standard under EU and UK data protection laws, including:

  • The European Commission’s Standard Contractual Clauses (SCCs) pursuant to Article 46(2)(c) GDPR.
  • The UK International Data Transfer Agreement (IDTA) or UK Addendum to the EU SCCs for data subjects residing in the United Kingdom.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by statutory retention regulations (e.g., commercial or tax law compliance).

 

7. Your Data Subject Rights

Under the EU GDPR and UK GDPR, you hold the following rights regarding your personal data:

  • Right of Access (Art. 15 GDPR): Request access to and a copy of your personal data.
  • Right to Rectification (Art. 16 GDPR): Request correction of inaccurate or incomplete personal data.
  • Right to Erasure (Art. 17 GDPR): Request the deletion of your personal data ("Right to be Forgotten").
  • Right to Restriction of Processing (Art. 18 GDPR): Request that we limit the processing of your personal data under certain conditions.
  • Right to Data Portability (Art. 20 GDPR): Receive your personal data in a structured, commonly used, machine-readable format.
  • Right to Object (Art. 21 GDPR): Object at any time to the processing of your personal data based on legitimate interests.
  • Right to Withdraw Consent (Art. 7(3) GDPR): Withdraw consent given for analytics or cookies at any time without affecting the lawfulness of processing based on consent prior to withdrawal.

To exercise any of your rights, please contact us at emea.cs@kayouofficial.com.

 

8. Right to Lodge a Complaint

If you believe that our processing of your personal data infringes applicable data protection laws, you have the right to lodge a complaint with a competent data protection supervisory authority, particularly in the country of your habitual residence, place of work, or the place of the alleged infringement.